Shipping policy

We want your order to arrive safely and on time. Please read this Shipping Policy carefully, as it outlines processing, delivery, and dispute protection rules.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Times

United States: 5–10 business days.
International: 7–15 business days depending on location.
Remote regions may require extra time.

Tracking

All orders come with a tracking number, emailed to you once shipped.
Customers are responsible for tracking their shipment after dispatch.

Customs & Duties

International customers are responsible for customs fees or import taxes in their country.
Delays caused by customs inspections are beyond our control.

Lost or Delayed Packages

If a package is delayed, please allow up to 30 days before filing a claim.
We do not issue refunds for delays caused by carriers, weather, or customs.
If tracking shows “delivered,” we cannot issue a refund. Customers should first contact their local carrier/post office.

Fraud & Dispute Protection

Claims of “item not received” will be verified against tracking records. False claims may result in account suspension and investigation.
If a customer files an unauthorized chargeback while the order was delivered, PurrSanctuary reserves the right to provide evidence to payment processors and pursue collection.
Customers who repeatedly open disputes without valid reasons may be blacklisted from future purchases.

📍 PurrSanctuary
131 Continental Dr Suite 305 Newark, DE, 19713 US
📞 +1 (302) 556-0196
📧 support@purrsanctuary.com

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