Refund policy

Refund & Return Policy

At PurrSanctuary, your satisfaction matters. We stand behind the quality of our products, but we also want to ensure fair practices that protect both our customers and our business.

Returns & Eligibility

Returns are accepted within 30 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Returns must include proof of purchase (order number or receipt).
Products that are damaged due to misuse, not returned in original condition, or missing parts will not qualify for a refund.
Certain items such as perishable goods, gift cards, downloadable products, or clearance items are non-refundable.

Refunds

Once your return is received and inspected, you’ll be notified via email of approval or rejection.
Approved refunds are issued back to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except in cases of our error (e.g., defective or incorrect item).

Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, email us first.

Fraud & Abuse Protection

PurrSanctuary reserves the right to deny returns from customers with excessive refund/exchange history or suspected fraudulent claims.
We do not accept “used & returned” items disguised as defective.

📍 PurrSanctuary
131 Continental Dr Suite 305 Newark, DE, 19713 US
📞 +1 (302) 556-0196
📧 support@purrsanctuary.com

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