Frequently Asked Questions

Your questions, answered. Browse our most frequently asked topics below to find the information you need instantly.

If you still need a hand, our team is always here to help.

Our Products

Absolutely. Every product we
offer is tested for safety and made from non-toxic materials. We prioritize
your cat's health and only stock items we'd use for our own feline family
members—including Luna!

We test for usability and
appeal with our own cats and those of our team members—never in a laboratory
setting. We partner with brands that share our commitment to ethical practices.

We understand that every cat is
unique! That's why we offer a 30-day return policy. If your cat doesn't take to
a product, you can return it for a full refund or exchange.

Orders & Shipping

Orders are processed within 1-3
business days. You'll receive a tracking number via email once your order
ships.

Yes! We currently ship to
Canada, UK, Australia and EU countries. International rates are calculated at checkout.

First, check the tracking information in your confirmation email. If it's been longer than the estimated delivery time, contact us at support@purrsanctuary.com and we'll investigate immediately.

Returns & Refunds

We offer a 30-day return policy for unused items in original packaging. Contact us to initiate a return, and we'll provide a prepaid shipping label.

Once we receive your return, refunds are processed within 5-7 business days. You'll receive an email confirmation when the refund is issued.

We're currently online-only,
which allows us to keep prices competitive and donate more to cat rescue.
However, we partner with select pet boutiques—check our website for locations.

Email us at support@purrsanctuary.com, We typically respond within 24 hours.